{"id":1406,"date":"2024-09-30T09:56:38","date_gmt":"2024-09-30T08:56:38","guid":{"rendered":"https:\/\/recruitsosimple.com\/blog\/?p=1406"},"modified":"2024-09-30T09:56:39","modified_gmt":"2024-09-30T08:56:39","slug":"employment-agency-complaints-and-how-to-prevent-them","status":"publish","type":"post","link":"https:\/\/recruitsosimple.com\/blog\/2024\/09\/employment-agency-complaints-and-how-to-prevent-them\/","title":{"rendered":"Employment Agency complaints and how to prevent them"},"content":{"rendered":"

Nobody wants complaints, and the increase of complaints about Employment Agencies in the UK has been astonishing – up from 781 in 2015\/16 to 2,300 in 2022\/23. So what\u2019s gone wrong and is there any way that recruitment software can help?<\/p>\n

Avoiding Recruitment Agency complaints<\/h5>\n

The Employment Standards Agency<\/a> (EAS) says that the bulk of complaints relate to people trying to get money from their employment agency – there are three main reasons for this:<\/p>\n

    \n
  1. Being charged fees when seeking work<\/li>\n
  2. Deliberate non-payment<\/li>\n
  3. Administrative error<\/li>\n<\/ol>\n

    The first of these is illegal and will result not just in the EAS recovering money from the agency for the candidate but also in criminal prosecution. In 2021\/22 the EAS investigated 17 employment agencies or other forms of employment business and initiated two prosecutions and two prohibitions. A prohibition prevents people from operating a recruitment business for a set period of time. One individual was banned for three years and the other for eight years, with a further two cases still under consideration for prohibition.<\/p>\n

    The second two reasons are likely to be much reduced by using recruiting software. Deliberate non-payment can result from a number of recruitment agency operations – for example a temporary staffer not completing their hours of work. Using recruitment software UK focused to ensure you comply with regulations and <\/em><\/strong>communicate effectively with temp staff can ensure this kind of complaint never arises.<\/p>\n

    The final complaint – administrative error – is also substantially reduced through effective recruitment agency software use. Busy agencies, staff sickness, new team members not fully understanding how to administer their roles – all these can lead to errors that result in slowdowns, problems and complaints. Having web-based recruitment software allows your team to do their admin wherever they are, not just when they get back to the office, which is a major cause of people forgetting, or rushing, over administrative tasks. Online recruitment software has another advantage; agencies can automate regular processes so that both clients and candidates have frequent, communications about the progress of their employment journey, including payment, taxation and legal information.<\/p>\n

    Recruitment website design<\/h5>\n

    A final cause for complaint can be \u2018misleading information\u2019 which is most often made about advertisements and websites. Employment misinformation may be an EAS issue or a Trading Standards one, depending on whether the inaccurate information relates to a single employment issue (EAS) or an overall misleading claim (Trading Standards). A good way to reduce the risk of complaints in this area is to use a recruitment website template that is specifically designed to meet legal requirements as well as delivering an outstanding experience for clients and candidates. At Recruit So Simple we have a complete range of website templates designed to meet the needs of every kind of recruitment agency.<\/p>\n","protected":false},"excerpt":{"rendered":"

    Nobody wants complaints, and the increase of complaints about Employment Agencies in the UK has been astonishing – up from 781 in 2015\/16 to 2,300 in 2022\/23. So what\u2019s gone wrong and is there any way that recruitment software can help?<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[4],"tags":[],"class_list":["post-1406","post","type-post","status-publish","format-standard","hentry","category-industry"],"_links":{"self":[{"href":"https:\/\/recruitsosimple.com\/blog\/wp-json\/wp\/v2\/posts\/1406","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/recruitsosimple.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/recruitsosimple.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/recruitsosimple.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/recruitsosimple.com\/blog\/wp-json\/wp\/v2\/comments?post=1406"}],"version-history":[{"count":1,"href":"https:\/\/recruitsosimple.com\/blog\/wp-json\/wp\/v2\/posts\/1406\/revisions"}],"predecessor-version":[{"id":1407,"href":"https:\/\/recruitsosimple.com\/blog\/wp-json\/wp\/v2\/posts\/1406\/revisions\/1407"}],"wp:attachment":[{"href":"https:\/\/recruitsosimple.com\/blog\/wp-json\/wp\/v2\/media?parent=1406"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/recruitsosimple.com\/blog\/wp-json\/wp\/v2\/categories?post=1406"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/recruitsosimple.com\/blog\/wp-json\/wp\/v2\/tags?post=1406"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}